20bet Platform Privacy Notice
This page describes what we collect when you use 20bet and how we keep that data protected. We at 20bet take your privacy seriously. We collect only the information we need to operate our platform, process your payments, and comply with applicable law. We do not sell your data to third parties.
Our privacy practices apply to all users of 20bet, whether you access our platform via web browser or mobile app. We store your data on secure servers and encrypt sensitive information. This notice explains what data we collect, how we use it, who we share it with, and what rights you have.
What data we collect on 20bet
When you register an account on 20bet, we collect your email address, phone number, and a password you create. We use your email to send account notifications, withdrawal confirmations, and support responses. We use your phone number to verify your identity and contact you if needed.
Before your first withdrawal, we require identity verification. You upload a scan of your national ID (KTP or passport) and proof of address (utility bill or rental agreement). We store these documents securely. We use them only to verify your identity and comply with anti-money-laundering regulations.
When you deposit or withdraw funds on 20bet, we record the payment method, amount, date, and time. We keep this transaction history in your account so you can review it at any time. We use transaction data to detect fraud and comply with financial regulations.
We collect information about how you use 20bet—which games you play, which football markets you view, how long you stay on the platform. We use this data to improve our service, fix bugs, and understand user behavior. We do not use this data to profile you or make automated decisions about your account.
How we use your data on 20bet
We use your email and phone number to:
- Send account verification codes and password reset links.
- Notify you of deposits, withdrawals, and account changes.
- Respond to your support requests.
- Inform you of updates to our terms or policies.
We use your identity documents to verify your age and identity, and to comply with anti-money-laundering and know-your-customer (KYC) regulations. We do not use your documents for any other purpose.
We use your transaction history to process payments, detect fraud, and comply with financial regulations. We may share transaction data with payment processors and banks to complete your deposits and withdrawals.
We use your usage data to improve 20bet. For example, if many users abandon the deposit process at a certain step, we investigate and fix the issue. We analyze which games are popular and which payment methods users prefer. This helps us optimize our platform.
Key takeaways
- We collect email, phone, ID documents, and transaction history.
- We use this data to operate 20bet, process payments, and comply with law.
- We do not sell your data to third parties.
- We encrypt sensitive information and store it on secure servers.
- You can request a copy of your data or ask us to delete it.
Third-party processors and data sharing on 20bet
We share your data with third parties only when necessary to operate 20bet or comply with law. These third parties include:
- Payment processors: We share your payment method and transaction details with DANA, e-wallet, mobile banking, local payment, and virtual account providers (online payment, e-wallet, mobile banking, local payment) to process your deposits and withdrawals.
- Banks and financial institutions: We share transaction data with your bank to complete transfers and comply with financial regulations.
- Compliance and legal authorities: We may share your data with government agencies or law enforcement if required by law or court order.
- Customer support tools: We use third-party software to manage support tickets and respond to your inquiries. Your support messages may be stored on these systems.
We do not share your data with marketing companies, data brokers, or advertisers. We do not sell your email address or phone number.
Data retention and deletion on 20bet
We keep your account data as long as your account is active. If you close your account, we retain your transaction history for seven years to comply with financial regulations. After seven years, we delete your transaction records.
We keep your identity documents (ID scan and proof of address) for three years after your last withdrawal. After three years, we delete these documents unless we are required by law to retain them longer.
You can request a copy of your data or ask us to delete your account at any time. Contact our support team with your request. We respond within one business day. If you request deletion, we close your account and delete your personal data, except where we are required by law to retain it.
Cookies and tracking on 20bet
We use cookies to keep you logged in to your 20bet account and to remember your preferences. Cookies are small files stored on your device. They help us provide a better experience—for example, remembering your language preference or the games you recently viewed.
We use analytics cookies to understand how users interact with 20bet. These cookies help us identify bugs, measure page load times, and see which features are popular. We do not use these cookies to track you outside 20bet.
You can disable cookies in your browser settings. If you disable cookies, you may not be able to log in to your 20bet account or use certain features.
Your rights regarding your data on 20bet
You have the right to access, correct, and delete your personal data. You can update your email, phone number, and account preferences in your account settings at any time.
You have the right to request a copy of all data we hold about you. Contact our support team and we provide your data in a readable format within one business day.
You have the right to request deletion of your account and associated data. We delete your personal data within one business day, except where we are required by law to retain it (such as transaction history for financial compliance).
You have the right to object to how we use your data. For example, if you do not want to receive promotional emails, you can opt out in your account settings or by contacting support.
Data security on 20bet
We at 20bet use industry-standard encryption to protect your data. Your password is hashed and never stored in plain text. Your identity documents and payment information are encrypted before storage.
Our servers are protected by firewalls and intrusion detection systems. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
We limit access to your data to employees and contractors who need it to operate 20bet. All staff sign confidentiality agreements.
While we take security seriously, no system is completely secure. If we discover a data breach, we notify affected users within one business day and explain what happened and what steps we are taking.
International data transfers on 20bet
Our servers may be located outside Indonesia. When you use 20bet, your data may be transferred to and stored in other countries. By using 20bet, you consent to this international transfer.
We ensure that any third-party processors we work with maintain the same level of data protection as we do, regardless of their location.
Contact us about privacy on 20bet
If you have questions about our privacy practices, want to request a copy of your data, or wish to delete your account, contact our support team via live chat or email. We respond within one business day.
We at 20bet are committed to protecting your privacy and operating transparently. This privacy notice may be updated from time to time. We notify you of material changes via email or a notice on our platform. Your continued use of 20bet after such notice means you accept the updated privacy notice.
For more information about how we operate, see our Terms of Use and About us page.